As an attorney, you know your new and existing clients require reliable and fast services. Remember, your work involves interviewing witnesses, defending your clients in court, and providing legal consultations. Do you have an attorney answering service with a live receptionist professionally trained to handle your client calls? These agents specialize in knowledgeable, prompt, and friendly services.
When a new or existing client calls your law firm, their calls are answered by a live person who is an extension to your office. The agents behind your call answering service can provide important information about your law firm.
The following are the key reasons why you should hire a call-answering service for your law firm today:
No Automated Calls and Messages
Answering service is a great thing for your law firm. In recent years, automated answering services have played a key role in many businesses. Sometimes, automated call answering services can hurt your law firm.
When forcing your clients to follow a long list of options when they want to speak with your lawyers can be frustrating. It is even more frustrating when the clients choose your law firm as their best law firm, only to meet an answering machine. Many clients might even hate your law firm when they fail to reach you. Technological advancements can direct calls to the correct department with a single button.
An answering service does not have automated answering machines or systems. An answering service has real people who answer every call from your clients. The agent in the answering service makes your law firm sound established and firm.
Schedule Your Appointment
An answering service does more than answer your calls. The service takes your calls and informs your clients about the law firm. Also, the call answering service helps you schedule your appointment. You only need to call and give information on the day and time you want your appointment.
The service allows you to make an appointment even after business hours. Therefore do not worry about scheduling your clients' scheduling appointments today. You can schedule your appointment today in the comfort of your house—no need to travel to our law firm to make your appointment.
Cut Your Overhead Costs
Everyone wants to have in-house staff in their law firm. However, hiring an in-house team is expensive. Remember that your receptionist wants decent benefits, coverage, and wages. Also, you will have to burden the other staff when the staff goes on vacation. The team on vacation must also receive their pay. Hiring temporary staff to cover the employee on vacation might also be expensive. A temporary employee means you must train them about your office practices.
Remember, an answering service performs your duties under a different payroll. Since they have experience in offering answering services for you, you save many dollars for your law firm. Your law firm will save a lot of money with the limited overhead.
Capture Many Leads
A new business can be generated when a new customer calls your law firm. An answering service can capture many new customers and transform them into long-lasting clients. Also, you have enough time to filter calls. Remember, agents behind a call answering service undergo thorough training to better their skills.
This ensures the agents are well conversant with legal matters and can easily and quickly respond to potential new customers. When you respond to your customers faster, they feel appreciated and valued. It is frustrating when potential new clients call your law firm but all in vain. The call answering service lets the clients speak with a real person who solves their legal issues immediately.
Stay Connected with the Remote Staff
Many lawyers are only sometimes found at their desks. In many cases, they are out to interview witnesses, present their clients at the court, and also gather evidence for their clients. Therefore your law firm needs to connect the attorneys with clients wherever they are.
An answering service uses technology that allows remote attorneys to connect with their customers regardless of location. Therefore when the client has an urgent issue, they are connected with the attorneys immediately. It also maintains the continuity of offering legal services even when your lawyers are unavailable, boosting clients' confidence in your law firm.
Bilingual Services
Your law firm in America should have bilingual services to stay competitive with other law firms. Bilingual services ensure you communicate with many clients regardless of their primary language. For example, around 15% of the entire US population speak in Spanish (enormous potential for your business)
Working with a legal call answering service that offers bilingual services will keep your law firm ahead of others. You can work with clients with different language backgrounds and speak with them quickly. Not many people are comfortable when they express themselves in their languages. Your law firm will develop strong client-attorney relationships when you offer bilingual services.
Boost Your Law Firm's Online Presence
A call answering service can speak and respond to your attorneys through all the communication platforms of your law firm. Therefore, they help boost the visibility of your law firm. How can you develop your online presence when you cannot communicate and respond to your clients? Solve this problem today by hiring a call answering service for your law firm.
The agents behind the legal answering service will often communicate with the clients and boost the online appearance of your law firm. The agents can also create relevant information about your clients' needs.
Focus on the Key Areas
The agents at the call-answering service perform all the duties associated with dealing with client concerns, giving you enough time to focus on the critical areas of your law firm. Do you know that responding to client calls can take time, leaving many essential matters unattended?
A legal call answering service handles all of your clients' calls, responds to their emails, and enables you to deal with the critical areas of your law firm. The extra time you create by hiring the call answering service will ensure your law firm expands and grows.
Make Your Law Firm Appear Official
When you hire a call-answering service for your law firm, you run a professional law firm. After all, the clients are looking for a lawyer to handle and win their cases. No one likes to work with a law firm that has poor communication. Poor communication is a vital indicator of a lack of professionalism.
Therefore, do you want to improve the service you provide to your clients today? Consider hiring a call answering service for your law firm. The agents behind the call answering service will make your law firm sound and appear professional.
Out-of-Hour Cover
Many of your clients are in difficult situations. So, their demands and expectations are always high. According to a study, the researchers discovered that many attorneys need to pay more attention to their emails, and others wait long hours before responding to a voicemail.
When you work with a call answering service offering out-of-hours services for your law firm, all your clients' calls are responded to at any time. Out-of-hours services can make a significant difference in your law firm and, in turn, attract the growth of your firm.
It can take a lot of guts for a potential new client to work with a law firm because many lawyers appear intimidating to clients. Therefore, a client can, in many cases, feel frightened. Therefore, a call answering service with polite and experienced call agents is essential. An excellent legal call answering service for your law firm can provide a substantial competitive advantage at an affordable price.
Avoid the Headache Associated with Training, Hiring, Monitoring and Handling Absenteeism in Your Firm
Recruiting new staff takes a lot of money, effort, and time, besides monitoring the team's performance. You can cut the vast amount of money you spend on training and hiring new employees to advance the productivity of your law firm. Avoid this stress today by hiring a call-answering service for your law firm.
The service will even create the illusion of your business. Many clients believe working with a big law firm is the best option for their cases. They think big law firms provide the best legal services. Although this is not reality, you do not want to lose potential clients because they think your law firm is small. When a polite agent from a call answering service greets the clients, they think your law firm is excellent and the best option to work with. This gives your law firm a good impression and boosts your client's confidence.
Enhance Client Service and Experience
When it comes to your law firm's reputation, many clients will never forget one great thing: "the way you made them feel during your interactions." When you hire a legal call answering service for your law firm, all the incoming calls will be responded to by a highly professional and polite receptionist.
The agents will be part of your team, and the clients will not even notice they are speaking with a call-answering agent since their issues are handled professionally. The call answering service will also maintain continuity for your law firm when you are out on vacation, busy, or having problems with your phone.
Spend Less on Equipment
When you hire a call answering service for your law firm, you cut the costs of purchasing additional equipment for a receptionist. Your present mobile equipment will be sufficient for your business. It means you will save a lot of money by avoiding the purchase of new receptionist equipment. Use the money to perform other vital tasks in your law firm.
Available Around the Clock
One of the main benefits of having an answering service for your law firm is that you will have a real person answering your clients' calls, even in the middle of the night. When your law firm is available around the clock, you will attract clients who need legal help right away. The agents behind the answering services will determine your client's needs and offer them the necessary basic information. So, choose a call answering service for your law firm today.
Reduce Distractions and Interruptions
Reducing distractions and interruptions is essential when it comes to law firm productivity. Lawyers are often known to be busy, but missing a business call is not a good option. With many scams and spam increasing in the past few years, unwanted calls are a big issue for many experts in every business.
When you're busy focusing on your law firm, unwanted calls can significantly hinder your firm's output. According to research by learners at a California university, it takes more than 23 minutes to resume your task after a distraction. Also, the study revealed that a single disruption increases the potential chances of making errors. Therefore you want to hire an answering service for your law firm to ensure you get all client calls and grow your revenue.
Never Miss Client Calls
Missing a call from a potential client can negatively affect your law firm. The first impression of your business is essential. The client will seek a company elsewhere when a business call goes unanswered. A call answering service will answer your calls whenever you are away. The calls are unanswered in a professional manner. Therefore, the clients feel valued. Work comfortably knowing there is someone to answer all the calls in your law firm.
More Flexibility
A call answering service for your law firm ensures growth and mitigates financial risks. The service saves you time by establishing your law firm. You can utilize the time by training new members and attending to your critical areas. Avoid the burden of dealing with permanent vacations, benefits, and contracts.
Contact a Call Answering Service Today
If you seek to streamline your operations in your law firm, ensuring no call goes unanswered, you want to invest in an attorney call answering service. Remember, you want to keep your law firm competitive and reliable for your clients. Save time. Start today by looking for a different option for your law firm.